Amideast After-hours Emergency Contact Information

In a life-threatening emergency, you must first call 911 to report the emergency or incident and seek immediate assistance.

After you have called 911 to report the emergency and are safe, and during business hours, call your Amideast Program Officer or Program Assistant to report the situation.

For personal safety non-life-threatening after-hours emergencies, follow the instructions below to reach the Amideast staff member assigned to your country.

Call the emergency after-hours number 1-866-383-9232 and, when prompted, press the key that corresponds with your country per the table below:

0 Algeria
1 Bahrain
2 Egypt
3 Egypt STEM and non-degree
4 Gaza and the West Bank
5 Iraq
6 Jordan
7 Lebanon
8 Libya
9 Morocco
* Tunisia
# United Arab Emirates

When the Amideast staff member assigned to your country is on leave, another staff member will take your call. Your designated Amideast Program Officer will alert you in advance of planned leave which menu selection you should make after dialing the emergency after-hours number during their absence should you find yourself in a personal safety emergency situation after-hours during their absence. Be prepared to provide the following information when you call so that staff can better assist you. If you are unable to make the call yourself and are relying on an emergency contact to make the call on your behalf, then instruct them to provide this information when they call.

• Your first and last name (as they appear on your passport)
• Identify yourself as a Fulbright student or scholar
• Identify your country (the country where you were nominated for a Fulbright award)
• Identify the telephone number where Amideast staff can reach you or your emergency contact for follow-up or if the call is disconnected
  
  If your call is not immediately answered by a staff member, then leave a brief message providing the above information and a brief description of the nature of the personal safety emergency so that staff can return your call as soon as possible to assist you.

Please note that this emergency number is only intended for after-hours personal safety-related emergency calls. Participants who call the emergency number for any other reason will be directed to contact their Amideast staff team at their regular office number during regular business hours, no exceptions.

For travel-related emergencies, during business hours or afterhours, participants whose flight was booked through Amideast’s contracted travel agent, currently Gordian Travel International (GTI), should contact GTI directly for assistance to resolve travel-related emergencies such as flight cancellations or flight delays resulting in a missed connection. GTI’s customer service number is indicated on the e-ticket that the participant received and is active 24/7. If your ticket was booked through GTI, the quickest way to receive assistance is to contact GTI directly. Contacting Amideast staff will only delay resolution of the situation because Amideast staff cannot change your itinerary; only GTI personnel can. GTI will reach out to Amideast for any changes that require Amideast authorization.