Candidate Guidelines for Remote Proctoring

CANDIDATES WILL NEED THE FOLLOWING
FURNITURE/EQUIPMENT  

• Desk and chair.
• Private room with restricted access.
• Room preferably with door; if anyone enters, your results may be cancelled.
• Headphones are NOT permitted.
• Computer that meets minimum hardware requirements.
• Mobile phone.  
• To hold phone steady during testing: a sturdy/heavy box or similar item to rest their phone against; phone will need to be angled to show the person’s face, hands, keyboard, and screen. See example below:   

All items except your computer, mouse/mousepad, ID, something to rest your phone on (such as a heavy box) must be removed from your desk surface. See example above: 

The following are examples of candidates who would NOT be permitted to test:
Prohibited items:

• Books/ papers
• Food/drink
• Miscellaneous items (keys) 

COMPUTER AND MOBILE PHONE  

• MS Edge is the preferred browser for your test for both Windows computers and Macs.   Install from here - Download the latest version of Edge 

Be sure to check the set-up for your phone. See furniture/equipment, above, for details. Also, charge your phone and laptop and have chargers within easy reach of your desk.  

IMPORTANT NOTICES TO CANDIDATES ABOUT VIRTUAL TESTING PROCEDURES
IMPORTANT: PRIVACY INFORMATION  

• Testing will be conducted through the TOEIC secure browser. Audio and video will be recorded.
• Candidate activity will be monitored using your computer camera/webcam as well as your mobile phone camera.
• Your check-in will be recorded, but it will not be visible to other candidates.
  • You will show the proctor the room in which you are testing, to verify that no one else is present and no prohibited items are visible.
  • The proctor will ask you to show your ID to him/her to verify your identity.
  • You will share your screen to verify that no recording programs are running on your computer.  

VIOLATIONS THAT WILL RESULT IN CANCELLATION OF SCORES

• CANDIDATE RECORDING OF TEST ADMINISTRATION. All recording software recording is strictly prohibited for any reason. This is considered misconduct, and will result in immediate tests suspension, reporting to your institution, and may be referred to ETS, ETS Global, and/or law enforcement.
• OFF-CAMERA ACTIVITY/BREAK. Due to the lack of ability to monitor activities off-camera, no breaks are allowed. If a candidate leaves his/her desk and goes outside of the view of the camera, the test results will be cancelled. Test fees will not be refunded.
• OTHERS IN THE ROOM. If others enter/are detected in the room, your test results may be cancelled. Test fees will not be refunded. It is strongly recommended that candidates clearly post signs that say, “Testing in Progress/ Do Not Disturb.
• LATE CANDIDATES WILL NOT BE ADMITTED. We are unable to accommodate candidates who arrive late. Test fees will not be refunded.
• ANSWERING YOUR PHONE DURING THE ADMINISTRATION. Candidates must put their phones on DO NOT DISTURB (not just silent) prior to the administration. You may not answer your phone or read/respond to messages during the administration. 
• If possible, connect your phone to a different network than your computer is connected to.
• Failure to heed proctor warnings for any activity covered above.  

IMPORTANT: AGREEMENT TO TEST-TAKER GUIDELINES (THIS DOCUMENT) REQUIRED TO TEST  

• During check-in, the proctor will verify that you have read and agree to the Amideast REMOTE MONITORING/VIRTUAL TESTING PROCEDURES Test Taker Guidelines.  
• You will be required to say, “I agree,” in order to continue.  

CANDIDATE CHECKLIST – DAY BEFORE TEST

• Desk area – meets the requirements?
• Prepare any “do not disturb” signs to be posted on test day. This is important – people entering the test area may result in score cancellation.
• Practice opening the secure browser on your computer and on your phone. Enable video and audio on your computer, and video only on your phone.
• Check your set-up – are your keyboard, hands, and face visible from your phone?  
• Download and install the Secure Browser 
• Charge your mobile phone; set to low battery mode, locate phone charger and laptop charger (if applicable).  
• If you need help, email Amideast at least 24 hours before your exam.  
• If you are not ready for your test due to lack of preparation, you will not be allowed to test, and your fees will not be refunded.  
• Review the Examinee Handbook, including the ID policy: 
  • TOEIC IP Online Examinee Handbook 
  • TOEIC Bridge Examinee Handbook 
  • TOEIC Public SW Handbook 
• You will be required to agree to the terms outlined in this document in order to take your test; read them carefully.  

WHAT TO EXPECT ON TEST DAY

• Before beginning, use the restroom. IMPORTANT: once you have completed check-in you will NOT BE ALLOWED TO LEAVE YOUR DESK FOR ANY REASON.  
• If you LEAVE YOUR DESK FOR ANY REASON, WE WILL BE UNABLE TO REPORT YOUR TEST RESULTS.  
• Set you mobile phone to “Do Not Disturb”/low battery mode and close all apps.  
• You will automatically enter in “meeting” mode.   
• Enable audio & video on your computer; video only/no audio on your phone. 
• Follow the instructions provided by your proctor.  

ITEMS ALLOWED ON YOUR DESK   

• Your ID
• Computer, keyboard, mouse, mousepad – must all be shown to the proctor. 
• Your mobile phone, for the purpose of recording, as well as a box or similar object to lean it on. You will not be able to access your phone during the administration; it must be set to DO NOT DISTURB  
• Headphones are not allowed; you will need to use your computer audio. No Bluetooth devices of any kind are permitted; we will check for Bluetooth devices.  
• Nothing else is allowed on the desk.  

CHECK-IN PROCESS  

• Check-in will take place private, the only people in the virtual room should be you (with 2 devices), and the proctor.  
• Scheduled tests can only be launched once check-in is fully completed.   
• Be sure you are ready to test – breaks are not allowed and taking one may result in cancellation of your test results.    
• All computer programs must be closed; no exceptions.    
• We will check:   
  • Your room/surroundings.   
    • The proctor may ask you to move around to show your surroundings from various angles.  
    • Your desk, computer, keyboard, mouse, and mousepad.  
  • Your ID  
  • Your computer: you will be required to show us that no recording programs are running on your computer. Reminder: candidates are not allowed under any circumstances to record any aspect of the test session, or any test content.      
• The proctor will verify that you have read, understand, and agree to the procedures.  
• Once check-in is complete, the proctor will provide you with the authorization code you will need to launch your test.    

WHAT TO EXPECT DURING YOUR TEST ADMINISTRATION  

• The proctor as well as one or more additional proctors will monitor you through your administration. 
• The proctor may temporarily mute you when the directions are being given for your test.  
• If you have a question, you may ask the proctor via the Chat (Private Chat) feature. 
• The Support button will alert the Proctor to contact you. 
• At all times, you are required to comply with proctor instructions, including immediately sharing your screen if requested.  
• Other irregularities will be managed at the discretion of the proctor. All irregularities will be recorded and reported to ETS.