“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” - Steve Jobs
Customer experience is the opportunity to connect with customers and support them. A good customer experience resonate with your customers for a long time. These experiences are what stick with your customers and inspire positive reviews and word of mouth. Happy customers are your best advocate! Join our Customer Service Excellence Workshop to learn how you can improve your customer satisfaction and create positive customer experience through designing and implementing high service standards.
WHO SHOULD ATTEND?
Customer Service professionals, Customer Relationship professionals, and people involved in sales and clients interaction.
WORKSHOP OUTCOMES
At the end of this workshop, participants will:
- Learn the essentials of excellent customer service
- Understand the customer satisfaction model
- Understand and implement a model for world class customer service.
- Learn how to create a customer service culture in their organizations
- Identify and improve their own customers, journey map to meet and exceed expectations
- Be able to build a trusted relationships with clients
COURSE FEES AND SCHEDULE:
- Fees: $280 (including training and materials)
- Schedule: February 3, 4, and 5
To register, please fill the registration form and send it to lebanon@amideast.org. Registration is done on a first-come first-served basis.
